Returns & Exchanges

At Baseus Official, we stand behind the quality of our electronics and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories that were originally included with your purchase.

• 3.
  Ship to Baseus

  Affix the provided shipping label or use a trackable shipping service to send the item back to our designated quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.